FAQ

FAQ – Frequently Asked Questions

1. What makes VEJA sneakers sustainable?

VEJA uses responsibly-sourced materials, including organic cotton, wild rubber from the Amazon rainforest, and recycled polyester. Our supply chain is transparent, and we prioritize fair trade practices with all our partners.

2. How should I clean my sneakers?

Leather models: Use a soft cloth or brush with warm soapy water. Avoid machine washing.

Alveomesh or fabric models: Brush off dirt and clean with mild soap and cold water.

Suede/nubuck models: Use a dry brush or a suede-specific cleaner. Avoid water when possible.

Always air-dry away from direct heat or sunlight.

3. Are sneakers true to size?

Yes, most VEJA models fit true to size. If you are between sizes, we recommend choosing the larger size for extra comfort.

5. Are sneakers vegan?

Not all models are vegan, but VEJA offers several vegan-friendly options made without animal-derived materials. Look for “Vegan” in the product name or description.

6. Do VEJA sneakers require a break-in period?

Leather models may feel slightly firm at first but will soften and mold to your feet after a few wears.

7. How long will my VEJA sneakers last?

With proper care, VEJA sneakers are designed to last for years. Durability depends on wear frequency, conditions, and maintenance.

8. What is return policy?

We accept returns within 30 days of purchase for unworn sneakers in their original packaging. Please see our Returns & Exchanges page for full details.